Refund Policy

We can't refund tickets that have been purchased, except in the event of a cancellation. This includes cases where customers are no longer able to attend or are delayed, so please ensure you leave in good time.

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Tickets can however be transferred to someone else if you are no longer able to attend. We don't ask for ID, so the name of the person attending doesn't have to match the person with the ticket. Just forward your email ticket to someone else - these have a unique code so can only be used once.

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In the event of a cancellation, we will contact you as soon as we can. We will process your refund within 7 days, but it can take up to another 5 days for our ticketing provider to process this and for the money to arrive in your account.